24/7 Emergency Service Licensed • Insured • Bonded
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Frequently Asked Questions
Find answers to common questions about Blackwater USA LLC – free estimates, insurance claims, licensing, 24/7 service, kitchen and bathroom remodeling, and more.
Help Desk
We Have Answers – And We're Always Here to Help
At Blackwater USA LLC, we believe in transparency and clear communication. That's why we've compiled answers to the questions we hear most often from homeowners and businesses across the Gulf Coast.
Whether you're wondering about our licensing, insurance claim process, pricing, or service areas — you'll find the information you need here. And if you don't see your question, don't hesitate to reach out. We're available 24/7 to answer your call.
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Yes! Blackwater USA LLC is a family-owned and operated business founded by Richard Burns. We've been serving the Gulf Coast for 43 years, and we take pride in treating every client like family.
Absolutely. We are fully licensed, insured, and bonded for your protection. Our credentials ensure that your property and investment are safe. License and insurance details are available upon request.
We have 43 years of hands-on experience in the construction and remodeling industry. Richard Burns personally brings decades of expertise in plumbing, electrical, drywall, painting, and general contracting.
We serve a 35-mile radius of Moss Point, MS, including Moss Point, Pascagoula, Gautier, Ocean Springs, Biloxi, D'Iberville, St. Martin, Escatawpa, Hurley, and Vancleave, as well as surrounding areas across Mississippi, Alabama, and Louisiana. If you're outside this radius, call us anyway — we may still be able to help.
We are available 24 hours a day, 7 days a week — including weekends and holidays. We understand that emergencies don't wait, and neither do we.
Yes! We provide free, no-obligation estimates 24/7. Whether you need a simple repair or a full renovation, we'll assess your project and provide a detailed quote at no cost.
For small repairs, we can often provide a quote within hours. For larger projects, we typically deliver a detailed estimate within 24–48 hours after the initial assessment.
No. Even for emergency repairs, our estimates are always free. We'll come out at any hour to assess the situation and give you a transparent quote.
Yes — we offer fair, transparent pricing with no hidden fees. With 43 years of experience, we know how to deliver high-quality work efficiently, which helps keep costs down.
We accept cash, checks, credit/debit cards, and direct insurance payouts. We also offer flexible payment options for larger projects — just ask us.
We are a full-service general contractor offering: Bathroom & Kitchen Remodeling, Home Renovations & Additions, Painting (Interior & Exterior), Drywall Installation & Repair, Plumbing Services, Electrical Services, and General Contracting for Commercial & Residential projects.
Yes. We serve both residential homeowners and commercial businesses, including offices, retail spaces, rental properties, and more.
Absolutely. We specialize in repairs related to insurance damage claims — from water and fire damage to storm and vandalism. We handle all communication with your adjuster and manage the paperwork for you.
Yes — we work with you to design your dream space. We offer guidance on materials, layout, fixtures, and finishes to ensure your project matches your vision and budget.
A full kitchen remodel typically takes 4 to 8 weeks, depending on the scope of work. We provide a detailed timeline during the estimate phase and keep you updated throughout the process.
Yes. We communicate directly with your insurance adjuster, provide detailed estimates, submit documentation, and handle all claim-related paperwork on your behalf.
We handle a wide range of claims, including: water damage, fire damage, storm damage (roof, siding, windows), vandalism, mold remediation, and flood damage (when covered by your insurance policy).
In most cases, we work directly with your insurance provider to arrange payment. We'll guide you through the process and discuss all financial details before starting any work.
Yes — we can review your claim, provide additional documentation, and work with your adjuster to appeal the decision if necessary. We're here to advocate for you.
We proudly serve a 35-mile radius of Moss Point, MS, across Mississippi, Alabama, and Louisiana:
Mississippi
- Moss Point
- Pascagoula
- Gautier
- Ocean Springs
- Biloxi
- D'Iberville
- St. Martin
- Escatawpa
- Hurley
- Vancleave
Alabama
- Grand Bay
- Theodore
Louisiana
- Louisiana (All Areas)
Occasionally — depending on the project. Call us, and we'll discuss whether we can accommodate your location.
You can: Call us at (228) 219-8338 (available 24/7), Email us at blackwaterusa.llc@gmail.com, or fill out the form on our Contact or Get Free Estimate page.
- We contact you within 24 hours (often sooner)
- We schedule an in-person or virtual assessment
- We provide a detailed, written estimate
- You review it — with no pressure or obligation
- If you are happy with the estimate, we schedule the work and get started!
For most projects, we can start within 24 to 48 hours after approval. For emergency repairs, we're on-site the same night.
Yes — every project is backed by a detailed written contract that includes the scope of work, timeline, materials, costs, and payment schedule.
We stand behind our work. If any issues arise after completion, contact us and we'll make it right. That's our 43-year promise.
Quick Facts
Blackwater USA LLC – At a Glance
Here is all the essential information you need to know about our business in one place.
Business Name
Blackwater USA LLC
Owner
Richard Burns
Experience
43 Years
Service Radius
35 Miles
Hours
24/7 – Including Holidays
Phone
Address
3600 Magnolia St, Moss Point, MS
Licensing
Licensed, Insured, Bonded
Estimates
Free – 24/7
Insurance Claims
Expert Assistance Available
Clients
Residential & Commercial
Get in Touch
We're Here 24/7 – Ask Us Anything
Didn't find the answer you were looking for? No problem — reach out to us directly. Richard Burns and our team are always ready to help.
Phone: (228) 219-8338
Email: blackwaterusa.llc@gmail.com
Address: 3600 Magnolia St, Moss Point, MS